Legal & Compliance — Caguni (Australia)

This page outlines the legal framework, terms and conditions, responsible gambling policies, licensing and complaint procedures applicable to Caguni casino hotel resort in Australia.

Address: Unit 5/27 Clarence Street, Sydney NSW 2000

For privacy details see Privacy Policy. For urgent regulatory queries call +61 427 839 501.

Privacy policy Contacts Hotel overview

Terms & Conditions

By entering Caguni premises or participating in gaming activities you agree to our Terms & Conditions. Key points:

All gaming access is for persons aged 18+ only. Valid government-issued photo ID is required.
Management reserves the right to refuse entry or exclude individuals in accordance with venue rules and NSW regulations.
Prizes, promotions, and offers are subject to specific terms: check signage or promotional material for details.

Responsible Gambling

Caguni promotes safe gambling practices and provides support information. If you or someone you know needs help:

National helpline: Gambling Helpline — 1800 858 858
Online support: gamblinghelponline.org.au
Self-exclusion and venue support available on request at reception.

Compliance Officer

Responsible for policy enforcement and liaison with regulatory bodies.

Licensing & Regulatory Information (Australia)

Caguni operates under relevant NSW and Australian regulatory frameworks. Key authorities:

New South Wales: Office of Liquor, Gaming & Racing (OLGR)
National support and information: Australian Communications and Media Authority and Gamblers' helplines

Caguni holds licences required for hospitality and gaming in New South Wales. Licence numbers and expiry details are available on request from reception or via a formal compliance request.

Regular audits and inspections are conducted in line with NSW regulations. Breaches are reported to the regulator and remedial actions are taken.

You can request certified copies of licence documents via our compliance pack request form below. (Requests are processed within 10 business days.)

Privacy & Data Handling

We collect and process personal information for booking, security, and regulatory compliance. For full details of data handling, retention, rights and contacts, consult our Privacy Policy.

Category	Purpose	Retention
Identity & contact	Bookings, ID checks	7 years or as required by law
Transaction records	Accounting & dispute resolution	7 years
Security footage	Safety & incident review	30 days (longer if incident)

Complaints & Dispute Resolution

If you have a complaint about our services or gaming operations:

Raise the issue with staff or reception — we aim to resolve matters promptly.
If unresolved, submit a formal complaint to our Compliance Officer via the request form below.
Escalation: If still unresolved, contact the NSW Office of Liquor, Gaming & Racing or the appropriate Australian regulator.

Regulatory contacts: liquorandgaming.nsw.gov.au

Compliance Pack Request

Use this form to request certified licence copies, compliance documentation or to lodge a formal compliance enquiry. We review requests and respond within 10 business days.

FAQ — Quick answers

Who enforces gaming law?

The NSW Office of Liquor, Gaming & Racing and associated Australian regulators oversee compliance.

How long to get documents?

Compliance documentation requests are typically processed within 10 business days.